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Next Bank Asia is coming to Singapore in 2012!

Here at TBC HQ (the sofa in my lounge room) its been a little quiet on the blog post front. There’s a reason why. The massive red square to the right in the hint. I’ve taken on a large personal project creating a conference called Next Bank Asia to be held here in Singapore from May 9-10 2012.

Here’s a quick description for you:

Think of the last banking conference you went to. It probably was just like the last one, and the one before that.

Too often, too many banking or financial services conferences are either too corporate, too close-minded or just plain boring.

They don’t include certain fringe players in the industry who can bring new innovative ideas to the table. They don’t include entrepreneurs with new business models for fear of the threat they pose. They don’t connect thought leaders together, or enable the serendipidous coming together of different industries.

Most importantly, these conferences often don’t talk about the reality of the change in front of the industry. The changing consumer, fast evolving technology, increasing uncertainty and volatility at the same time as increasing opportunity are all key environmental factors in any financial services firms roadmap.

Next Bank Asia aims to confront all these issues.

Next Bank Asia will create an open dialogue about all these things, using innovative new formats and agenda items.

We’re looking for designers, technologists, entrepreneurs, venture capitalists, innovators, governments, policy makers, corporates and banks to come together to discuss new ideas, real futures and how we can collaborate to make banking better for our customers and our businesses.

We already have some globally recognised speakers.

Brett King, Chris Skinner, David McQuillen, Annalie Killian and others are lining up to create a stellar agenda. Be a part of it!

We’re not conference organizers. We’re like you.

We work in the financial services industry like you do. We’re not an events company. So whilst we’re learning about conferences, we know about the issues you confront as well as anyone.

Our motivation here is genuine – we want constructive, challenging, and enjoyable dialogue, not boring speeches formulated by an events company.

We’re going to challenge the conventional conference format too.

An agenda will contain a special VIP event accessing 2 of the brightest brains in global innovation, presentations from thought leaders, demos from entrepreneurs and small businesses, and a huge socially responsible banking section on how the industry is helping (not compromising) the unbanked and developed markets. We’re looking for any interested parties to send us a proposal for their presentation. There’ll also be a cool venue, great food, perfect coffee, cool merchandise and proper conference bags – you know, all that stuff that normally sucks at most conferences.

You create the agenda, not us.

Got any bright ideas? Let us know how you’d like to see Next Bank Asia come together – your participation in constructing the agenda is welcome.

Want to know more?

Visit NextBankAsia.com
Follow @NextBankAsia

Of course always feel free to drop me a note directly or comment via Twitter – lets have some fun here!

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Australia’s UX community comes together

On Thursday and Friday last week, I was in sunny Canberra with around 100+ other people at the first UX Australia 2009 conference discussing, sharing and celebrating the UX discipline. A range of quality speakers across two streams discussed, for me, 2 spheres of UX –

  • the more academic, theoretical side of user experience, of human behaviour
  • the literal, case study side where practitioners explained recent projects and examples.

The highlighted presentations I saw over the 2 days were:

  • Up first, we heard an excellent keynote presentation from NYTs UX guru Alex Wright reminded us that the history and exploration of information, user experience and understanding goes back hundreds, even thousands of years. There were also some chilling reminders of experts (or perhaps croncs as they may have been known then) who foresaw a world of connected knowledge, information and categorisation (sometimes even defined by social links) which of course we now know as the internet. Alex’s ability to produce incredible amounts of information over an hour and a half certainly either shook the early flight cobwebs from my brain, or simply muddied them together. Stunning work Alex – thanks for being there. Go buy his book, Glut, today!
  • Darren M on the value and effectiveness of visualising design to influence or educate stakeholders
  • Matt Balara on the agile process – a really effective sell, it must work brilliantly when properly managed. I fear experience in this process is the key.
  • Rob gave a great pres on the need to test and refine, test and refine – with some great results. Well done Seek guys.
  • Joel Flom presented Ka-Chunk (see slideshare pres here), a great pitch on remembering the wider business objectives and customer experiences your clients have
  • Penny and Michelle presented a case study on gathering user requirements and how to prioritise them to create a user experience strategy (I do question the application of the word strategy here – no clear set objectives were debated and agreed on other than user stories) – a mammoth project for UNSW
  • Shane and Matt then challenged the audience to correlate UX principles and examples to a terrific little book on 101 architectural principles – there is a lot in common when making physical or virtual environments that people use.
  • Lisa presented on the process and limitations of creating the In Flight Entertainment system for a pre-iPhone era Qantas A380. A bittersweet project – great scope, incredible application vs tight scope and budget, some political issues to battle – it affects the user in the end!
  • William Evans presented on the construction of social user experiences, and some of his history with Kayak.com and Gather.com

And then I had to go the airport … So I missed the others where the presentations overlapped, but I’ll be checking the podcasts when they come out. (How long??)

So what do I think are some things to remember for next year:

  • User Experience and other related labels reflect a young industry that is still defining itself – and it needs to fast, before those who we need to influence dismiss it as unclear and potentially irrelevant (as customer experience and innovation has suffered in the past) – lets agree on one term and definition!
  • There is a temptation to over complicate or intellectualise experiences, but hey it was a conference not a user session
  • There was way too much focus on online user experience, but I suspect thats because thats whats paying the bills at the moment, or thats where people from tech backgrounds have come from – UI, etc. I’d like to see more on physical environments, mobile, voice, etc
  • Whilst this was a coming together of experts, the role of the user/customer wasnt really discussed much
  • And Joels pres was the only one for me that explored the before and after of an experience – this context is critical to remember.

Thanks to the organisers of this terrific event, where a passionate and diverse community of freelancers, consultants, inhouse guys, designers and journos create a great atmosphere and 2 days of meeting twitter followers in the flesh (that in itself was an interesting experience!). The use of the conference website and crowdvine was a great idea. Also kudos to Matt B for the badge design.

Keep an eye on the conference website for the podcasts (if available to non attendees!). Slideshare presentations starting to come in here.

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BarCampBank Melbourne just over a week away

BarCampBank Melbourne is coming up fast, its next Friday 4th September at 2pm at Belgian Beer Cafe Southbank. Theres already a lot of interest and people registered, but more tickets (tickets, as in free registration) are available.

So agenda items – happy to take some, but we’ll be making decisions on the day on what to talk about.

Oh – and theres free beer. Thats why I’m going.

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BarCampBank Melbourne Venue confirmed

So, BarCampBank Melbourne is on in earnest, with a venue confirmed. Appropriately, its at a bar, the Belgian Beer Cafe in Southbank, at the base of the Eureka Tower (Melbourne’s tallest building, you can’t miss it). Map here.

There is already a healthy number of attendees (25 at time of writing) with a maximum of 50 places in total. I’m really hopeful more of you can make it and contribute to a dynamic and interesting session.

Plus, drinks are on NAB, our event sponsor.

See you there at 2pm on Friday September 4th.

More information here.
Register for free places here.

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BarCampBank Melbourne on Sept 4th

Following last weeks BarCampBank Sydney, we’ve decided to add a Melbourne event:

http://barcamp.org/BarCampBankMelbourne

Friday September 4th from 2pm to 6pm at a location to be confirmed.

Looking forward to you all attending and discussing new technology, banking innovation, and other issues we face. Its of course an ‘unconference’, so all attendees must participate, talk, question, etc.

More details soon!

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Hiatus

You’ll no doubt have seen my lack of posts recently. A work deadline has meant its been quiet on the blog front. But hopefully you’re following The Bank Channel on twitter – twitter.com/thebankchannel, or in twitter speak, @thebankchannel. Many links and items being posted there as they come to hand.

Make sure you can make it to Sydney for

Customer Experience in Financial Services conference on Thursday June 25
BarCampBank on the afternoon of Friday June 26 (register here)

Meanwhile, I’m looking forward to this.

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