FINANCIAL SERVICES INNOVATION
DIGITAL INSIGHT – AMP relaunches its digital video outlet aimed at 45+ age group
GEN Y DRAMATICALLY CHANGING BANK CHANNEL EXPERIENCE EXPECTATION – Phone and email just isn’t and won’t cut it any more – its time to meet them where they are – key words are ‘instant gratification’.
ANZ ASKS WHAT TYPE OF CUSTOMER ARE YOU? – Attitude to financial services and money .. still think this is a bit old fashioned
PRIME SUPER – New site, nice design – don’t know the business though.
2.0 CHALLENGES FOR BANKS – Interesting slideshare presentation.
CBA HAS A YOUTUBE CHANNEL – No idea what’s on there – dam firewall. BankingReview tells me Westpac have one too.
MEN AND WOMEN’S DIFFERENT PERSPECTIVES ON FINANCE – For example – “76% of women are unsure about how their investments are allocated. Same thing for 60% of men. That sounds like opportunity knocking for financial marketers.” Men more engaged, but not necessarily ‘better’
ICICI INTRODUCES TV BANKING – That’s right, through the tele. What’s next – the fridge? microwave?
THE FUTURE OF THE BANK BRANCH – “The biggest thing in banking is the relationship, and you can’t do that online,” says Lani Hayward, evp of creative strategies at Umpqua Bank. “You can make mistake after mistake after mistake, and the customer will stay with you if they believe you’ll take care of them.”
WELLS FARGO LABS – Great place to test, experiment, show innovation.
RABOPLUS FORTUNE FAIRY GAME – Steal money from the banker, but don’t wake him up
MOBILE WALLETS COMING SOON – The idea of using a mobile phone as a wallet has been pushed by futurists and technology vendors alike, and in Canada, it’s inching closer to reality
SOCIAL MEDIA RESPONSE SUMMARY TO NAB FEES MOVE – Ben Barrens look at the activity generated by fee activity at banks
FRANK BANK – Concept of what IB could look like … there are lots of these
O2 MOVES INTO FINANCE – Telcos, like supermarkets, see the opportunity. Another threat to our industry!
INNOVATION AND THE FUTURE-PROOF BANK – A new book from James Gardner, Head of Innovation and Research at Lloyds TSB and author of the blog Bankervision
GARTNER REPORTS CUSTOMERS WANT MORE PERSONALISED BANKING – We probably knew that. But we have the data to back it up. Gartner found that younger online banking consumers value features that enable customisation of their online banking experience, while older customers seek tools that let them use current services more effectively or communicate better and make banking easier to use.
BANK SERVICES TO BECOME MORE DIVERSE – CBA CEO Ralph Norris says “There’ll be banks that have got obviously a stronger offshore focus, but the other banks will have a broader financial services focus in other areas of financial services. We see that with wealth management businesses and insurance businesses and things of that nature.”
25 SOCIAL MEDIA SITES FOR FS PROFESSIONALS – Social media is fast becoming a good way to get good information about what is happening in the world of finance. You can get quick access to high quality information, the latest developments and helpful hints when you pay attention to what is being disseminated over social media channels.
CUSTOMER LOYALTY LINKED TO GOOD CUSTOMER SERVICE – Not earth shattering, but still worth remembering this is what can make a big difference to loyalty (as opposed to satisfaction).
BARCLAYS REVAMPS ONLINE BANKING – “Barclays has unveiled a new design for its online banking website making it simpler to use.” Read about the rocky times experienced here.
BANKING REVIEW INNOVATION IN MARKETING CONFERENCE – August 20 in Sydney – get along and see some interesting talks, notably Jeff Carter from Centre for Future Banking
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INNOVATION
ANOTHER PERFECT WORLD – Trailer for new doco on the incredibly large world of online gaming – geek out.
NEW CITY OF MELB LOGO COSTS 600k MEALS FOR HOMELESS – This is how the Herald Sun rag measures rebranding
THE MOST ENGAGED BRANDS ON THE WEB – Technology, media, ‘cool’ brands are playing hard here
MICROSOFT LAUNCH SOMETHING CALLED WAVE – Bad name given Google Wave exists, but still worth browsing around
EDELMAN TRUST BAROMETER – Results for 09 are in, and companies are less trusted than a year ago
MICROSOFT SURFACE TABLE IN SOME INTERESTING APPLICATIONS – Digital agency behemoth Razorfish show off through this great collection
LOCKING CUSTOMERS IN IS OLD FASHIONED – fixed contracts, time periods, etc perhaps are a bad thing
15 YEAR OLD INTERN ROCKS MORGAN STANLEY – report on media consumption better than any expert could produce. MUST READ for social media sceptics.
WHERE THE INTERNET IS BOOMING – No points for picking where the growth market for online is …
THE FUTURE IS FREE – Watch Chris Anderson on his book and concept ‘Free’ at the Wired Disruptive Business Conference.
DIRECT MAIL v JUNK MAIL – Analysis of a mailbox over a month – very worrying numbers here. Not necessarily trusted research though.
START A LIE – If the bottled water companies can lie, why cant we? Add your own
TAKE BACK THE BEEP – Get rid of annoying prompts and messaging in voicemail systems
HOW TO BECOME CUSTOMER CENTRIC – Learn from Staples and OXO, via Bruce’s excellent blog
JEFF BEZOS, AMAZON CEO, LESSONS IN BUSINESS – 5 key things to remember
SAT NAVS WILL DIE TO MAKE WAY FOR MOBILES – iPhones will surely wrap this up and companies like Tom Tom become software makers only
CHASING EVERY CUSTOMER IS WRONG – Target customers through offer, pricing, etc.
YAHOO AND MICROSOFT COME TOGETHER – Bing to become Yahoo search engine, saving Yahoo $200m+
EVOLUTION OF COKE AND PEPSI LOGOS OVER TIME – The more things change, the more they stay the same
WHY PEOPLE GO ONLINE – Top 3 – pass the time, educate myself, connect with others … Manage finances is way down the list, as it should be
CAN IMAGINATION BEAT KNOWLEDGE? – Watch the great videos of Marty teaching about innovation
MANAGING BEYOND WEB 2.0 – McKinsey recognises that today’s online customers—as both producers and consumers of their own content and services—ferociously guard their online experiences.
MICROSOFT RETAIL STORE STRATEGY LEAKED – They’ve copied Apple Store concept so much that it will fail spectacularly. Don’t be something you’re not!
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