I know I’ve been neglecting you recently, and there’s a reason for it. I’ve been a bit distracted, you see.
Some news here at The Bank Channel.
I’ve decided after 3+ years to make a move. And its not just down the road to another Aussie bank.
My current role here at NAB is Customer Experience Manager in Direct Channels. And its been a great job, working with some fantastic people. Especially recently, where some new management has given the department some incredible energy and credibility. I know the future looks bright. Look for big things later this year.
To all my colleagues and friends at NAB, I say thank you for the most formative years of my career to date.
But I could simply not resist the call of an opportunity thats recently come along.
I’ve been approached to lead the Customer Experience Strategy & Innovation at Singaporean bank, OCBC. Brand, Customer Experience, Culture Change, Innovation are all part of my new role.
Its incredibly exciting.
Working with some global leaders in CX who I respect enormously, and for a CEO who is truly committed to creating truly customer centric experiences and service, in an amazing city state in the heart of Asia is for me (and the family of course!) an opportunity to good to refuse.
This will take place within the next 2 months.
The Bank Channel will of course evolve, improve and gain strength, and with the support of my new leaders and peers. I hope you can remain with me during this time. A new look TheBankChannel.com will be live by this time too.
Onward!
PS If you’re ever in Singapore from June onward, please contact me and catchup.
Rob – this is exciting opportunity! I wish you all the best from this new experience, and make sure you stay indoors
Raz
Thanks Raz! The heat will be a factor, but the positives outweigh the negatives. PS Melbourne also has searing heat!
Now it all makes sense Rob! You will definitely be missed around NAB, who is going to provide all of the CX insight that you currently do? I wish you all the best for such an awesome move, you're braver than me mate and I look forward to hearing about your journey both here and on Twitter.
Congrats Rob!
All the best for the new adventure
I am tickled pink for you! Would love to chat about what you see as your new mission and how you view the market differences. Singapore is fascinating and Asia is such a fabulous market. To whit – have you seen the speech the head of HSBC gave recently where he talks about their position and approach for Asia…not deep in details, but an interesting market concept.
Here we are steeped in the details of watching Goldman Sachs discuss how much they needed to tell their customers, how how transparent and honest should a financial entity be (my opinion here is "very" but I don't think want that.)
I think the changes we will see in the next 24 months will complete reshape the fabric of client interactions.
I am off to my new position on Monday as Chief Strategist for Covalent and am meeting with a Financial Services provider about CX, no rest for the weary. Will try to catch the end of next week. -c-
Congratulations on the new gig! Very exciting. Keep us posted.
Our loss! Sorry to see you leave. Your next challenge sounds fantastic. All the best. In addition to the awesome opportunity, there is also the wonderful food to enjoy
Well done Rob, I'm sure wherever you are we will all remain connected and continue sharing the ups and downs of innovating inside a large bank.
I wish you all the best with the new role and look forward to hearing all about it once you are settled. And now I have another excuse to visit Singapore :>)
Congrats Rob, just catching up on the news now!!!
Your private marketing manager.Automatically submits your content, whether it be articles, videos, or blog posts to each of one these sites at the push of a button.Web Marketing Tool