This blog aims to explore the interactions we engage in with large financial and other organisations, and how we can improve the experiences we have and how innovation is given life. The co-ordinated intersection of customer experience, marketing, strategy, innovation and technology is what can make our interactions positive ones.
Open to contact, connection, conferences, collaboration, work opportunities
"He talked with customers face-to-face. He cared about quality. The truth is so simple, sometimes, it's easy to overlook." Mark Hurst on Jack Weil, retail legend.
"We looked around and said 'The banking industry is bust; the customer always loses. How can we do something radically different?"
As part of a new monthly special, I'm looking for leading CX teams in banks across the globe to volunteer to be profiled on TheBankChannel. I'll be looking to interview leaders and operators of customer experience management in retail and business (or other) banks, to understand their structure, their approach, their methods, and what makes them successful. I'll also be looking for video or images you're willing to share, and any testimonials from customers or your business leaders.
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The following is a deliberate combination of business, finance, marketing, design, innovation and customer thought leadership and information that appeals to both sides of the brain.
Please note that the opinions published on this site are the authors alone. This site is neither sanctioned nor endorsed by any financial services organisation and is a personal effort by the author. No responsibility is taken for errors and ommissions.
The author works for NAB, and so will publish new NAB things, simply because I'm aware of them - any other banks looking to announce new innovative things are welcome to submit them to The Bank Channel by email.
1 comments:
Brilliant video.
Thanks for sharing.
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