December 2008 marked the end of a long year, with some pretty testing conditions both behind us and more to come. More than ever, we need to think laterally and understand how new ideas can potentially get us out the trouble caused by old ideas. As well as the standard fiduciary practices, thinking about real and effective customer experience is at the core of how we solve this situation. Going to customers with new offerings, new ideas, better ways to serve their needs, wrapped in the reason they come to a big bank to start with (trust, security, assuredness - although even this has been shaken lately) will ensure we stay relevant, move with our customers as they progress, and keep us connected.
FINANCIAL SERVICES INNOVATION
CHANGE EVERYTHING - VanCity, a Canadian Bank, has this community website encouraging you to make changes you want to see in your community - a bit grand for my liking ...
FINEXTRA INNOVATION SHOWCASE - seeking to bring together a definitive list of which organisations are leading innovation in the financial industry.
JINSEI GINKO - Crazy Japanese are at it again, encouraging kids to save their coins in various designs of this 'Life Bank' product, a coin repository with an electronic version of the board game Life. It was such a hit that today there's a range of increasingly sophisticated banks, tailored for both genders and encompassing several genres.
BANKERS STORIES, FROM SOCIETE GENERALE - In the wake of their trader scandal, the bank created this site, where a dozen of employees from around the world explain their vision of their work and how it contributes to the economic growth of the country or simply of the context they work in.
ASIA'S FUTURE AND THE FINANCIAL CRISIS - The region has been hit hard but can help the world recover. Meanwhile, the global crisis is likely to spur further integration among Asian markets.
MY DREAM IS - ING launch this campaign, that gets to the heart of why we save, not how. Drag the photos around to learn more.
QUICKEN ONLINE IMPROVES - Intuit has launched a forward looking version of its money management software Quicken Online, so users can track their spending ahead of time.
GOOGLE MAPS EMBEDDED IN ATMS - La Caixa, a Spanish bank, has included Google Maps in its help screens on their ATMS. Related to Bank-Anywhere.com
THE FUTURE OF THE WORKPLACE - Lots of bank talk here. Tyler talks with a range of speakers in this conversation on the role and nature of the workplace. Some info here on moving staff back into home, and on aging workforces. Also an interesting discussion on the Future of Cities.
10 WAYS TO P*SS OFF YOUR BANK - There surely isn’t anyone else on the high street that boils the blood of its customers quite so much as your ‘friendly’ bank. But we don’t have to take it any more – here’s how you can get your revenge.
COMMBANK LAUNCH M-BANKING, ENHANCE INTERNET BANKING - CommBank have launched a mobile banking service, and detailed the improvements and enhancements to their internet banking to include some personalisation,
PERKLER, SOLVING THE LOYALTY POINTS PROBLEM - Loyalty programs have been around for years—as evidenced by the mass of cards weighing down many consumers' wallets—but the difficulty of keeping track of them all can mean that consumers often don't reap the rewards they're entitled to
CREATE AN INTERNAL 'INNOVATION MARKET' - James from LloydsTSB has this idea on how to create and encourage innovation - create an incentive!
STOP THE AUSSIE INVASION - Old from May this year, this campaign challenges Kiwis to stop the invasion of Australian-owned banks that are getting more and more important in the country.
INTERESTING HSBC AD FEATURING BARACK OBAMA - "This has to be official HSBC advertising to gain mindshare, and it's an interesting idea. I wonder what other future bank ads we could come up with?" See it in situ here.
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INNOVATION
RUPERT MURDOCH SPEAKS AT BOYER LECTURES - Rupe gives 6 lectures on the state of Australia's economy, education system, technology, media and other interesting things. He bemoans the state of our schools and young peoples chances. Rant, Rupert, rant. Numbers 2 and 3 are pretty interesting.
THE SOLUTIONS ARE WAITING - Understand climate change through this terrific animation - remind you of SimCity as a kid?
NY TIMES CONVERSATIONS - Watch these famous NYC faces talk about their passions, their lives, and of course their newspaper.
TOP 10 GOOGLE SEARCHES FOR 2008 - Click on Australia - note the most popular - social media and networking is here people!
SIGN LANGUAGE TO SPEECH - The Australian Communication Exchange (ACE) service uses internet-based video technology to relay conversations between hearing and deaf people through a sign language interpreter based at a Brisbane contact centre.
8 EXPERTS PREDICT THE FUTURE OF WEB 2.0 - With the economy in a slump and budgets being cut in traditional print and TV advertising campaigns many will be looking to the Web 2.0 world to reach their constituents. So what should be on your Web 2.0 radar for 2009? Web 2.0 gurus give you the low down.
NOKIA CREATE THE INNOVATION NEWSDESK - Expect first-look information and content that will allow you to be the first one to know about Nokia Nseries developments.
AFL SEES SPEECH RECOGNITION PERFORM UNDER PRESSURE - The Australian Football League has praised the contribution of its speech recognition system in handling the influx of calls from fans ahead of this year's grand final.
PORTABLE KIOSKS AND SHOPS - Could banks join the pop-up retail revolution?
NINE TRENDS SHAPING THE FUTURE OF SOCIAL INTERACTIONS - Jan from Nokia talks at Lift, where any of the videos are worth watching.
BIG CONVERSATIONS AND SMALL TALK - Use facebook to participate in the big conversations about business and design
VOICE TO TEXT SERMONS SENT TO CONGREGATION AT HOME - a UK church has now begun using voice-to-text technology to convert its live services into text for near-simultaneous delivery via email.
MARISSA MAYER, VP USER EXPERIENCE AT GOOGLE, TALKS ABOUT BROWSERS - Mayer announced that their Chrome browser would shortly be leaving beta and that Google Search Wiki would soon have a toggle button to allow people to turn it off. She also gave some very simple employee hiring advice.
NEW WAYS TO USE LARGE FORMAT TOUCHSCREENS - Concept: the biggest interactive touchscreen in Germany in contact with nature - A display window in the Wiesbaden city centre was transformed into a Multitouch Screen, inviting passersby to interact with it. Watch the video here.
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