From ZDNet:
"The financial services industry has discovered that introducing self-service technology in bank branches can not only cut waiting times, it can actually alter consumers' perceptions for the better.
US banking group First Citizens Bank has implemented self-service "intelligent" kiosks from vendor NCR in two of its branches and plans to deploy them across 40 before the end of next year.
The machines allow consumers to start a number of typical banking tasks, such as cheque or cash deposit, which are then validated by a member of banking staff once complete -- allowing tellers to deal with more customers and speeding up the average waiting time. "
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