The Bank Channel: The best service is no service

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The Bank Channel

Sunday, July 22, 2007

The best service is no service

Amazon implemented the Skyline Methodology to help trim their CRM and service efficiencies.

Posted by Rob Findlay at 4:53 PM

Labels: customer experience

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Rob Findlay
M Hamilton

An exploration in banking customer experience.

This blog aims to explore the interactions we engage in with large financial and other organisations, and how we can improve the experiences we have and how innovation is given life. The co-ordinated intersection of customer experience, marketing, strategy and technology is what can make our interactions positive ones.

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