Is good culture born or bred?

I’m a big fan of new business models, often beginning life as small startups, that both challenge the status quo and then get a firm grip on an industry and in many cases become the preferred candidate over the incumbent. Sometimes entire industries have been transformed by a collection of new offerings, collectively creating a […]

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A little bit of design can help

Design is playing a more public and powerful role in banking these days, certainly more than it used to. And its good to see. The process, practice and approach of design can help to solve problems or create new opportunities for businesses and customers alike that in the past simply went unanswered. The recent design […]

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What’s OmniChannel to the Customer?

It’s a popular term right now isn’t it? Omnichannel. We accepted the multichannel offering – not necessarily integrated, but the presence of the various channels in some coordinated form – as being the state that was satisfactory for many banks. Sure you could call the call centre, and they had no idea what you did […]

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Innovation Roundup – June 28, 2012

Global financial services innovation & news Jack Dorsey,  the darling of all financial services press, talks about Square and how the company hopes to infuse financial transactions with a dose of human intimacy.  A great profile and insight from Wired. Citibank Singapore gives customers the ability to deactivate and reactivate a credit card on the […]

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Innovation Roundup – March 19 2012

Yep they’re back, and hopefully these new (and some old) ideas will inspire you. Twitter is still the best place to go for this stuff. Global financial services innovation & news This may be old news for you but last week a Goldman Sachs banker wrote this scathing leaving letter published by the New York […]

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The 31 Signs Your Bank Just Doesn’t Get ‘It’

Watching banks navigate these pretty volatile times in which customers are questioning pretty much every aspect of their financial setup – who they’re with, what they’re holding, how they time markets and movement in banking – has really revealed their true colors to me. A benefit of only being in the banking industry for 5 […]

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Next Bank Asia is coming to Singapore in 2012!

Here at TBC HQ (the sofa in my lounge room) its been a little quiet on the blog post front. There’s a reason why. The massive red square to the right in the hint. I’ve taken on a large personal project creating a conference called Next Bank Asia to be held here in Singapore from […]

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Are you creative or a creator?

When someone asks you to draw a picture of something, or dream up new ideas, or make comment on something some has made, do you respond “I’m not creative, I can’t do that?” Hearing this from people frustrates me no end. It’s either an unfair judgment of someone’s own abilities – we can all be […]

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Neatly packaged to takeaway

Whilst these videos made by Sandwich Video are a bit ‘flavour of the month’ for the new online brands like Groupon and Square (my favorite is Jawbone), they do a few things really well IMHO: They’re well produced and look professional (that’s a given right?) They tell stories in plain English (or American, depending on […]

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